Deploy AI Agents and Omnichannel Service on Salesforce Service Cloud

Implement Agentforce. Set up Service Cloud Voice, Digital Engagement, and messaging channels. Resolve customer issues faster—with AI working alongside your team.

Agentforce Sales Agent Agentforce Service Agent Service Cloud Voice Digital Engagement Messaging Channels Agentforce Voice

Built on Salesforce • Connects with leading channels

Salesforce
Agentforce
WhatsApp
Messenger
Apple Msgs
Amazon Connect
SMS / MMS

Agentforce & Service Cloud Expertise

Agentforce Agents

AI agents that handle customer interactions autonomously—sales, service, and voice—while seamlessly handing off to your team when needed.

  • Sales & Service Agent setup
  • Agentforce Voice
  • Topic, action & escalation design
  • Testing, tuning & ongoing monitoring
Explore Agentforce Services

Service Cloud Voice

Telephony inside Salesforce—full CRM context, real-time transcription, and AI guidance on every call.

  • Amazon Connect & BYOT integration
  • Real-time transcription & Einstein guidance
  • Omni-Channel routing with voice
  • Supervisor dashboards & monitoring
Explore Service Cloud Voice

Digital Engagement & Messaging

Meet customers where they are—WhatsApp, SMS, Messenger, web chat—all routed into one Salesforce console.

  • WhatsApp, SMS, Facebook & Apple Messages
  • Live chat & web messaging
  • Omni-Channel routing & queues
  • Automated flows & Agentforce on channels
Explore Digital Engagement

Service Cloud Implementation & Support

End-to-end Service Cloud delivery—cases, knowledge, SLAs, console, and ongoing admin support.

  • Case management & Omni-Channel routing
  • Knowledge base & entitlements
  • Einstein Bots & automation
  • Managed support & administration
Explore Service Cloud

Flexible Engagement Models

How We Deliver

1

Discover

Understand goals, users, processes, systems, and challenges before proposing any solution.

2

Design

Produce requirements, architecture, priorities, and a delivery roadmap aligned with your goals.

3

Build

Configure, develop, integrate, and migrate data according to the agreed design and priorities.

4

Validate

Test the solution with stakeholders, resolve issues, and prepare users before going live.

5

Launch & Support

Deploy, monitor, improve, and provide ongoing assistance as your platform evolves.

Why SkAI Agent?

Business-Process First

Built around how your business works—not Salesforce defaults.

Config or Code—What's Right

Native configuration where possible. Custom code only when it adds real value.

Clear Communication

You know what's being built and why—at every stage, in plain language.

Secure & Maintainable

Security and long-term maintainability built in from day one.

New or Existing Orgs

Equally at home building from scratch or fixing what's broken.

No Unnecessary Complexity

We recommend what you need—nothing more, nothing less.

Ready to Deploy Agentforce or Improve Your Service Cloud?

Tell us your goal. We'll design the right solution and get you to the next step—fast.